Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Gardendale (AL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus poten t

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career options

Respectful culture and work/family/lif

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-friendly role supporting Longwood, FL clients. The role focuses on performance, compliance, service excellence, staff development, and managing an assigned book of business.

The ideal candidate has extensive insurance industry experience, active licensing, and strong analytical and interpersonal skills.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Participate in hiring, interviewing, and onboarding.
• Ensure compliance with HR policies and processes.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as SME for coverage and service questions.
• Support renewals and new business processes.
• Deliver excellent service and anticipate client needs.
• Promote IOA values and engagement.
• Stay updated on company policies and procedures.

Skills

Analytical skills

Communication

Customer service

Multitasking

Organizational skills

Problem-solving

MS Office proficiency

Professional designations preferred

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-friendly role supporting Longwood, FL clients. The role focuses on performance, compliance, service excellence, staff development, and managing an assigned book of business.

The ideal candidate has extensive insurance industry experience, active licensing, and strong analytical and interpersonal skills.