Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.

Saint Petersburg (FL)

Hybrid

USD 105,000 - 125,000

Full time

25 hours ago
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Benefits offered by this job

Company-paid health insurance
401K with employer match
Paid holidays, vacations & sick time
Professional growth opportunities
Supportive teammates

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff across a branch, ensuring service excellence and compliant processes. The role oversees a book of business and supports staff development within a flexible remote/hybrid Florida work model.

The ideal candidate brings a long insurance industry track record, active license, and strong analytical and customer service skills.

Qualifications

  • 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
  • Active licensing required.
  • Strong analytical, problem-solving and decision-making skills.
  • Exceptional customer service, communication, multitasking and organization.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • High School Diploma or equivalent.

Responsibilities

  • Lead Account Management staff and provide coaching and guidance.
  • Manage an assigned book of business and client relationships.
  • Oversee policy administration, placement, billing, and renewals.
  • Ensure HR policy compliance and process improvements.
  • Support recruitment, onboarding and staff development.
  • Monitor performance data and drive service excellence.

Skills

Leadership
Communication
Customer service
Analytical thinking
Problem solving
Organization

Education

Active insurance license
Professional designations preferred
High School Diploma

Tools

MS Office
Excel
Outlook
Word

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff across a branch, ensuring service excellence and compliant processes. The role oversees a book of business and supports staff development within a flexible remote/hybrid Florida work model.

The ideal candidate brings a long insurance industry track record, active license, and strong analytical and customer service skills.

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