Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Fairfield (AL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

401K

Paid holidays

Career growth

Work-life balance

Community service

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote/hybrid setting focused on Florida-anchored book of business.

You'll guide performance, ensure policy compliance, and drive service excellence while developing staff and managing a designated client portfolio. Requires 10+ years in insurance with active licensing; family-friendly culture and growth opportunities.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Direct staff management of Account Management team and provide coaching.
• Monitor productivity, efficiency, quality, and service standards.
• Ensure HR policies and processes are followed.
• Participate in recruitment, onboarding, and staff development.
• Oversee policy administration, placement, billing, and renewals.
• Lead or support renewal and new business processes.
• Maintain data accuracy across agency and carrier systems.
• Support client relationships and service needs.

Skills

Insurance brokerage knowledge

Client needs assessment

Analytical skills

Communication skills

MS Office Suite

Education

High School Diploma (or equivalent)

Active insurance license

Tools

MS Office

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote/hybrid setting focused on Florida-anchored book of business.

You'll guide performance, ensure policy compliance, and drive service excellence while developing staff and managing a designated client portfolio. Requires 10+ years in insurance with active licensing; family-friendly culture and growth opportunities.