Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Largo (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Professional growth and career growth

Work-life balance

Community service commitment

Supportive teammates and a rewarding工作

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead and oversee Account Management in a remote-friendly setup with Florida focus.

This role guides performance, ensures process adherence, and strengthens operational efficiency while managing an assigned book of business. The ideal candidate has 10+ years in the industry or 7+ years in sales/relationships, with active licensing and strong analytical and customer service skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Analytics & problem solving

Customer service

Communication skills

Multitasking & organization

Leadership & coaching

Sales/relationship management

Insurance industry knowledge

Active licensing

Education

High School Diploma (or equivalent)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead and oversee Account Management in a remote-friendly setup with Florida focus.

This role guides performance, ensures process adherence, and strengthens operational efficiency while managing an assigned book of business. The ideal candidate has 10+ years in the industry or 7+ years in sales/relationships, with active licensing and strong analytical and customer service skills.