Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; North Richland Hills (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Work-life balance

Community service commitment

Supportive teammates

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and ensure service excellence. This remote role supports Florida experience or residents and may require occasional onsite interaction per policy.

The role drives performance, HR processes, workflow management, and client satisfaction while managing an assigned book of business and ensuring compliance with established procedures.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active license required; professional designations preferred.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement processes and best practices for operational excellence.
• Monitor performance data and act on insights.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business and client relationships.
• Support renewals and new business processes.
• Provide coverage and service questions as a SME.

Skills

Analytical skills

Communication

Customer service

Multitasking

Organizational skills

Problem solving

Education

Active insurance license

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and ensure service excellence. This remote role supports Florida experience or residents and may require occasional onsite interaction per policy.

The role drives performance, HR processes, workflow management, and client satisfaction while managing an assigned book of business and ensuring compliance with established procedures.