Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Angel Run (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career:**

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and rewarding env

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management in a remote-friendly Florida branch.

The role focuses on performance, process compliance, and service excellence while managing an assigned book of business. Ideal candidates bring 10+ years in insurance brokerage or 7+ years in related sales/relationship roles, active licenses, and strong analytical and communication skills; MS Office proficiency is required.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor performance standards and service quality.
• Lead Account Management staff and coach.
• Ensure HR policy compliance.
• Participate in recruitment and onboarding.
• Manage an assigned book of business.
• Oversee policy administration, placement, billing, and renewals.
• Provide leadership for client relationships and service delivery.

Skills

Insurance knowledge

Analytical skills

Problem solving

Decision making

Customer service

Communication

Organizational skills

MS Office

Education

Active insurance license

High School Diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management in a remote-friendly Florida branch.

The role focuses on performance, process compliance, and service excellence while managing an assigned book of business. Ideal candidates bring 10+ years in insurance brokerage or 7+ years in related sales/relationship roles, active licenses, and strong analytical and communication skills; MS Office proficiency is required.