Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Plantation (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays & vacations

Professional growth

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure policy adherence, and drive service excellence from a Florida-based branch with remote work options.

The role requires a strong background in insurance brokerage, licensing, and staff development, plus proficiency in MS Office and data-driven problem solving. On-site collaboration remains possible to meet business needs.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• MS Office proficiency
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and improve engagement.
• Stay updated on company policies and procedures.

Skills

Leadership

Analytical thinking

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Active insurance license

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure policy adherence, and drive service excellence from a Florida-based branch with remote work options.

The role requires a strong background in insurance brokerage, licensing, and staff development, plus proficiency in MS Office and data-driven problem solving. On-site collaboration remains possible to meet business needs.