Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Hurst (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Job summary

Insurance Office of America, a leading independent insurance broker, seeks an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence. This remote role emphasizes guiding a high-performing team, ensuring compliance, and strengthening operational efficiency across the book of business.

The ideal candidate has 10+ years in the industry or 7+ years in sales/relationship management, with an active license and strong analytical, communication, and MS Office

Qualifications

• 10+ years in insurance or related field, or 7+ years in sales/relationship mgmt.
• Active insurance licensing is required.
• Professional designations preferred.

Responsibilities

• Lead Account Management staff and guide performance.
• Ensure compliance with HR policies and processes.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Oversee book of business management and client relationships.
• Provide subject matter expertise for coverage questions.
• Lead renewal and new business processes with client service in mind.

Skills

Industry experience

Active licensing

Customer service

Communication

Analytical thinking

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America, a leading independent insurance broker, seeks an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence. This remote role emphasizes guiding a high-performing team, ensuring compliance, and strengthening operational efficiency across the book of business.

The ideal candidate has 10+ years in the industry or 7+ years in sales/relationship management, with an active license and strong analytical, communication, and MS Office