Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Grand Prairie (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Work-life balance

Community service commitment

Supportive teammates

Job summary

Insurance Office of America seeks an Operations Supervisor for Commercial Lines to lead the Account Management team remotely. You will drive performance, ensure policy adherence, support staff development, and manage an assigned book of business, balancing client needs with firm processes.

Ideal candidates bring 10+ years in insurance or 7+ years in sales/relationship roles, active licenses, and strong MS Office skills.

Qualifications

• Minimum 10+ years in insurance or 7+ years in sales/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designations preferred.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Recruitment, onboarding, and ongoing staff development.
• Balance workloads to ensure service continuity and data integrity.
• Manage an assigned book of business and support renewals.
• Serve as SME for coverage and service questions.
• Oversee policy administration, placement, billing, claims support.

Skills

Leadership

Communication

Customer service

Analytical thinking

Problem-solving

Multitasking

Organizational skills

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor for Commercial Lines to lead the Account Management team remotely. You will drive performance, ensure policy adherence, support staff development, and manage an assigned book of business, balancing client needs with firm processes.

Ideal candidates bring 10+ years in insurance or 7+ years in sales/relationship roles, active licenses, and strong MS Office skills.