Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Taylor (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career options

Supportive team and rewarding work

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, guide performance, and ensure service excellence. You will manage an assigned book of business, ensure process adherence, and support staff development in a primarily remote role with Florida-specific on-site flexibility.

The ideal candidate has 10+ years in the industry (or 7+ in sales/relationship management), active licensing, strong analytics, and excellent communication.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office suite.
• High School Diploma or equivalent.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, and renewals.
• Support renewals and new business processes.
• Deliver evaluations and maintain open communication with leadership.

Skills

Insurance brokerage knowledge

Active licensing

MS Office

Customer service

Communication

Analytical skills

Multitasking

Organizational skills

Decision making

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, guide performance, and ensure service excellence. You will manage an assigned book of business, ensure process adherence, and support staff development in a primarily remote role with Florida-specific on-site flexibility.

The ideal candidate has 10+ years in the industry (or 7+ in sales/relationship management), active licensing, strong analytics, and excellent communication.