Remote Operations Supervisor – Commercial Lines (FL)

Insurance Office Of America, Inc.; Denton (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Respectful culture and work-life fit

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and manage an assigned book of business.

The role emphasizes service excellence, process compliance, and staff development in a remote-capable environment. Ideal candidates bring 10+ years in the industry or 7+ years in sales/marketing/relationship management, active licensing, and strong analytical skills.

Qualifications

• Active insurance license is required.
• 10+ years of industry experience or 7+ years in sales/marketing/relationship management.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service and communication abilities.
• Proficiency with MS Office applications.

Responsibilities

• Direct leadership and day-to-day oversight of Account Management staff.
• Ensure compliance with processes and service standards.
• Support staff development and succession planning.
• Lead or support renewal and new business processes.
• Manage and nurture client relationships and service needs.
• Oversee policy administration, placement, and billing.

Skills

Insurance brokerage

Client needs understanding

Active licensing

Analytical thinking

Customer service

Communication

Multitasking

Organizational skills

Leadership

MS Office

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and manage an assigned book of business.

The role emphasizes service excellence, process compliance, and staff development in a remote-capable environment. Ideal candidates bring 10+ years in the industry or 7+ years in sales/marketing/relationship management, active licensing, and strong analytical skills.