Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Havana (FL); Híbrido; USD 105 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career growth

Respectful culture and work/familylife

Community service commitment

Supportive teammates and a rewarding工作

Resumo da oferta

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote-capable Florida position with a Longwood, FL anchor location.

The role focuses on performance, compliance, service excellence, staff development, and managing a book of business. The ideal candidate has 10+ years in the industry or 7+ years in sales/marketing/relationships, active licensing, and strong analytical and customer service skills.

Qualificações

• 10+ years of industry experience or 7+ years in sales/marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.

Responsabilidades

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Conhecimentos

Leadership

Analytical

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Formação académica

High School Diploma or equivalent

Professional designations preferred

Ferramentas

MS Office

Descrição da oferta de emprego

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote-capable Florida position with a Longwood, FL anchor location.

The role focuses on performance, compliance, service excellence, staff development, and managing a book of business. The ideal candidate has 10+ years in the industry or 7+ years in sales/marketing/relationships, active licensing, and strong analytical and customer service skills.