Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Albany (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick

Professional growth and career prog.

Respectful culture and work/familyLife

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management teams in a remote-capable role with Florida familiarity. You will coach staff, ensure compliance, and manage a book of business, while driving service excellence and operational efficiency.

The ideal candidate has 10+ years in the industry (or 7+ in sales/relationships), active licensing, and proficiency in MS Office.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office.

Responsibilities

• Direct leadership and day-to-day oversight of Account Management staff.
• Guide team performance, ensure compliance with processes and procedures.
• Maintain service excellence, support staff development, strengthen efficiency.
• Serve as senior-level resource for complex client service needs and manage book of business.
• Recruitment and onboarding, performance evaluations, and HR policy adherence.
• Balance workloads and ensure service continuity; oversee policy administration and renewals.

Skills

Analytical skills

Communication

MS Office

Customer service

Education

High School Diploma or equivalent

Active licensing

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management teams in a remote-capable role with Florida familiarity. You will coach staff, ensure compliance, and manage a book of business, while driving service excellence and operational efficiency.

The ideal candidate has 10+ years in the industry (or 7+ in sales/relationships), active licensing, and proficiency in MS Office.