Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Sumter (SC); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

401K with employer match

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines for a remote role serving the Florida market. You will lead Account Management staff, oversee performance, ensure policy accuracy, and drive service excellence.

Ideal candidates have 10+ years in insurance or 7+ years in sales/relationship management, active licensing, and strong analytical, communication, and organizational skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor performance standards and ensure service excellence.
• Ensure compliance with HR policies and processes.
• Participate in recruitment, onboarding and staff development.
• Manage an assigned book of business and support renewals and new business.

Skills

Leadership

Customer service

Communication

MS Office

Analytical thinking

Education

Active insurance license

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines for a remote role serving the Florida market. You will lead Account Management staff, oversee performance, ensure policy accuracy, and drive service excellence.

Ideal candidates have 10+ years in insurance or 7+ years in sales/relationship management, active licensing, and strong analytical, communication, and organizational skills.