Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Lexington (SC); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Professional growth

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee workflows, ensure compliance, and drive service excellence across a remote-enabled branch network.

The ideal candidate has 10+ years in insurance brokerage or 7+ years in sales/relationship roles, active licensing, and proficiency with MS Office; professional designations are a plus. IOA offers competitive pay, health insurance, 401(k), and growth opportunities.

Qualifications

• High attention to detail
• Strong communication and leadership abilities
• Ability to manage multiple priorities

Responsibilities

• Lead Account Management staff and provide coaching for performance and development.
• Monitor productivity, quality, and service standards across the book of business.
• Ensure compliance with HR policies, processes, and industry regulations.
• Oversee renewal and new business processes and client servicing requirements.
• Balance workloads and optimize workflows to maintain service continuity.
• Monitor performance data and drive improvements across the operation.

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee workflows, ensure compliance, and drive service excellence across a remote-enabled branch network.

The ideal candidate has 10+ years in insurance brokerage or 7+ years in sales/relationship roles, active licensing, and proficiency with MS Office; professional designations are a plus. IOA offers competitive pay, health insurance, 401(k), and growth opportunities.