Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Key West (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus poten t

Company-paid health insurance

Paid holidays, vacations, and sick时间

401K with employer match

Professional growth and career prog.

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and a rewarding工作

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-capable role based near Florida operations. The position emphasizes staffing, process discipline, client service, and book-of-business oversight across branches.

The ideal candidate brings 10+ years in insurance brokerage or 7+ years in related sales/ relationship roles, active licensing, and strong MS Office skills. Competitive pay and benefits are offered.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Performance Standards: Monitor productivity, efficiency, quality, and service standards.
• Culture Promotion: Promote IOA culture and support team engagement.
• Professional Development: Support ongoing staff training and development.
• Succession Planning: Develop future branch operations leaders.
• Direct Staff Management: Lead Account Management staff and provide coaching and guidance.
• HR Management: Ensure compliance with HR policies and processes.
• Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding.
• Performance Communication: Deliver evaluations and maintain transparent communication with leadership.
• Workflow Management: Assign and balance workloads to ensure service continuity.
• Operational Process Excellence: Implement and enforce processes and best practices.
• Data Analysis: Monitor and interpret performance data and take action as needed.
• Data Integrity: Maintain accurate data across agency and carrier systems.
• Account Management: Manage an assigned book of business.
• Technical Support: Serve as a subject matter expert for coverage and service questions.
• Client Relationship Management: Manage client relationships and support renewals and service needs.
• Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Renewal and New Business Execution: Lead or support the full renewal and new business process.
• Service Excellence: Deliver excellent service and proactively anticipate client needs.
• Culture Promotion: Promote IOA culture and improve engagement.
• Policy Compliance: Stay updated on company policies and procedures.
• Champion IOA Values:Demonstrate integrity and leadership.

Skills

Leadership

Account management

Client service

Communication

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team in a remote-capable role based near Florida operations. The position emphasizes staffing, process discipline, client service, and book-of-business oversight across branches.

The ideal candidate brings 10+ years in insurance brokerage or 7+ years in related sales/ relationship roles, active licensing, and strong MS Office skills. Competitive pay and benefits are offered.