Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Pasadena (TX); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus潜

Company-paid health insurance

Paid holidays, vacations, and sick to

401K with employer match

Professional growth and career prog...

Respectful culture and work/familylife

Community service commitment

Supportive teammates and a rewarding工作

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead the branch's Account Management team and ensure service excellence. You will drive performance, maintain data integrity, support staff development, and coordinate renewal and new business processes.

The role combines remote work with occasional on-site collaboration in Florida, reporting to the branch leadership. Ideal candidates have deep insurance brokerage experience and active licensing.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead the branch's Account Management team and ensure service excellence. You will drive performance, maintain data integrity, support staff development, and coordinate renewal and new business processes.

The role combines remote work with occasional on-site collaboration in Florida, reporting to the branch leadership. Ideal candidates have deep insurance brokerage experience and active licensing.