Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Saint Augustine (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

401K with employer match

Paid holidays & sick time

Career growth opportunities

Work-life balance

Community service

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team, oversee day-to-day operations, and ensure service excellence for a diverse book of business.

This role demands strong leadership, licensing, and insurance brokerage knowledge, with focus on staffing, HR compliance, data integrity, and renewal processes. Remote flexibility within Florida is offered, with some on-site needs as required.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking and organizational abilities.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes compliance.
• Participate in hiring, interviewing and onboarding.
• Manage an assigned book of business and renewals.
• Deliver excellent service and anticipate client needs.
• Maintain accurate data across agency and carrier systems.

Skills

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team, oversee day-to-day operations, and ensure service excellence for a diverse book of business.

This role demands strong leadership, licensing, and insurance brokerage knowledge, with focus on staffing, HR compliance, data integrity, and renewal processes. Remote flexibility within Florida is offered, with some on-site needs as required.