Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Suwanee (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Supportive team culture

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management within the branch, guiding performance, ensuring process compliance, and maintaining service excellence.

The role also manages a book of business, develops staff, and supports renewals and new business opportunities while collaborating with leadership to optimize client outcomes.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Support recruitment, onboarding and staff development.
• Manage an assigned book of business and client renewals.
• Oversee policy administration, placement, billing, and claims support.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Active insurance license

Professional designations preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management within the branch, guiding performance, ensuring process compliance, and maintaining service excellence.

The role also manages a book of business, develops staff, and supports renewals and new business opportunities while collaborating with leadership to optimize client outcomes.