Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Homewood (AL); Hybrid; USD 105.000 - 125.000; Vollzeit

Benefits dieser Stelle

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sick时间

401K with employer match

Professional growth and career

Respectful culture and work/family

Community service commitment

Supportive teammates and a rewarding

Zusammenfassung

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to provide direct leadership and day-to-day oversight of Account Management. You will guide performance, ensure compliance, and strengthen operational efficiency within the Florida branch network.

The role requires 10+ years in insurance with active licensing, strong analytical and people skills, and the ability to manage an assigned book of business, renewals, and client service needs while promoting IOA values.

Qualifikationen

• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Aufgaben

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Develop future branch operations leaders.
• Manage an assigned book of business.
• Support renewals and client service needs.
• Balance workloads to ensure service continuity.

Kenntnisse

Analytical skills

Customer service

Communication

Organizational skills

Ausbildung

High School Diploma

Active insurance license

Professional designations preferred

Tools

MS Office

Jobbeschreibung

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to provide direct leadership and day-to-day oversight of Account Management. You will guide performance, ensure compliance, and strengthen operational efficiency within the Florida branch network.

The role requires 10+ years in insurance with active licensing, strong analytical and people skills, and the ability to manage an assigned book of business, renewals, and client service needs while promoting IOA values.