Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Monroe (GA); Teletrabalho; USD 105 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salaries and bonus potetnt

Company-paid health insurance

401K with employer match

Resumo da oferta

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team at the Longwood, FL location. The role focuses on day-to-day supervision, process adherence, service excellence, staff development, and managing an assigned book of business.

You will ensure HR policy compliance, coach staff, manage workflows, and support renewals and new business while upholding IOA values. Remote work is allowed with Florida experience or proximity to a branch.

Qualificações

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsabilidades

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Conhecimentos

Insurance knowledge

Customer service

Analytical skills

MS Office

Communication

Multitasking

Organizational skills

Formação académica

High School Diploma

Descrição da oferta de emprego

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team at the Longwood, FL location. The role focuses on day-to-day supervision, process adherence, service excellence, staff development, and managing an assigned book of business.

You will ensure HR policy compliance, coach staff, manage workflows, and support renewals and new business while upholding IOA values. Remote work is allowed with Florida experience or proximity to a branch.