Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Quincy (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Paid holidays / vacation

401K with employer match

Career progression opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management in the Longwood, FL area with remote options for Florida residents or those with Florida insurance experience. The role emphasizes leadership, process adherence, and service excellence.

You will guide performance, support staff development, manage a book of business, and act as a senior resource for complex client service needs and renewals.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• MS Office proficiency (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and remain compliant with policies.

Skills

Industry experience

Sales/Marketing/Relationship mgmt

Analytical skills

Customer service

Education

High School Diploma or equivalent

Active professional license

Professional designations preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management in the Longwood, FL area with remote options for Florida residents or those with Florida insurance experience. The role emphasizes leadership, process adherence, and service excellence.

You will guide performance, support staff development, manage a book of business, and act as a senior resource for complex client service needs and renewals.