Remote Operations Supervisor — Commercial Lines

Insurance Office Of America, Inc.; Lehigh Acres (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Bonus potential

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Career growth opportunities

Respectful culture and work-life

Community service commitment

Supportive teammates

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines in Florida to lead Account Management staff, drive performance, ensure policy and process compliance, and strengthen operational efficiency across the branch.

You will mentor teams, manage an assigned book of business, support renewals and service needs, and partner with leadership to promote IOA values and a culture of outstanding client service.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values: integrity and leadership.

Skills

Industry experience

Insurance brokerage knowledge

Client management

Licensing

Decision making

Customer service

Communication

Multitasking

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines in Florida to lead Account Management staff, drive performance, ensure policy and process compliance, and strengthen operational efficiency across the branch.

You will mentor teams, manage an assigned book of business, support renewals and service needs, and partner with leadership to promote IOA values and a culture of outstanding client service.