Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Bellaire (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a branch setting and manage an assigned book of business. The role emphasizes service excellence, policy administration, and client relationship management.

The ideal candidate brings extensive insurance industry experience, active licensing, and strong analytical and communication skills to drive operational efficiency and staff development.

Qualifications

• 10+ years in the insurance industry or 7+ years in sales/relationship roles.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent customer service, communication, multitasking, and organization.
• Proficiency with MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Lead and oversee Account Management staff and ensure service standards.
• Ensure compliance with processes and HR policies.
• Support staff development and training initiatives.
• Manage an assigned book of business and drive renewals.
• Foster client relationships and support service needs.
• Oversee policy administration, billing, and claims support.
• Lead renewal and new business processes; ensure accuracy.

Skills

Insurance knowledge

Client needs understanding

Licensing

Designations preferred

Analytical skills

Customer service

MS Office

Sales/Relationship mgmt

Education

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a branch setting and manage an assigned book of business. The role emphasizes service excellence, policy administration, and client relationship management.

The ideal candidate brings extensive insurance industry experience, active licensing, and strong analytical and communication skills to drive operational efficiency and staff development.