Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Garland (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and drive operational efficiency. The role oversees a book of business and collaborates on renewals and new business, with a focus on client service and compliance.

The Ideal candidate has extensive insurance brokerage experience, active licensing, and strong analytical and leadership skills, supported by MS Office proficiency.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing, or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking and organization.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Direct leadership and day-to-day oversight of Account Management staff.
• Ensure compliance with processes, maintain service excellence.
• Support staff development and succession planning.
• Manage an assigned book of business and renewals.
• Provide coaching and guidance to the team.
• Ensure HR policy adherence and onboarding.
• Balance workloads to ensure service continuity.
• Serve as SME for coverage and service questions.
• Monitor performance data and take corrective action.
• Maintain data integrity across systems.
• Lead or support renewal and new business processes.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Education

High School Diploma or equivalent

Active insurance license

Professional designations preferred

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and drive operational efficiency. The role oversees a book of business and collaborates on renewals and new business, with a focus on client service and compliance.

The Ideal candidate has extensive insurance brokerage experience, active licensing, and strong analytical and leadership skills, supported by MS Office proficiency.