Remote Operations Supervisor – Commercial Lines

Insurance Office of America; Marietta (GA); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K retirement plan

Career growth

Work-life balance

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines in the Southeastern US with remote work flexibility. The role leads Account Management staff, ensures service excellence, and manages an assigned book of business from Longwood, FL, with on-site engagement as needed.

The ideal candidate has 5+ years in the industry, active licensing, strong analytical and customer service skills, and proficiency in MS Office. Competitive compensation and benefits are offered.

Qualifications

• 5+ years of industry experience; or 7+ years in sales/marketing/relationship management
• Thorough knowledge of insurance brokerage and client needs
• Active licensing is required
• Professional designations preferred

Responsibilities

• Lead Account Management staff and provide coaching
• Monitor performance and ensure HR compliance
• Oversee policy administration, placement, billing, and claims support
• Support renewals and service needs for a book of business
• Maintain data integrity across agency and carrier systems

Skills

Industry experience

Analytical skills

Customer service

MS Office proficiency

Education

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines in the Southeastern US with remote work flexibility. The role leads Account Management staff, ensures service excellence, and manages an assigned book of business from Longwood, FL, with on-site engagement as needed.

The ideal candidate has 5+ years in the industry, active licensing, strong analytical and customer service skills, and proficiency in MS Office. Competitive compensation and benefits are offered.