Remote Operations Supervisor, Commercial Lines

Insurance Office of America; Atlanta (GA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid holidays

Career growth

Work-life balance

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote Southeast US setting, focusing on service excellence and operational efficiency.

The role includes coaching, HR policy compliance, workload balancing, policy administration, renewals, and managing a book of business while strengthening client relationships. Ideal candidates have 5+ years in the industry and active licensing.

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Client relations

Analytical

Communication

Decision-making

Problem-solving

Licensing active

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote Southeast US setting, focusing on service excellence and operational efficiency.

The role includes coaching, HR policy compliance, workload balancing, policy administration, renewals, and managing a book of business while strengthening client relationships. Ideal candidates have 5+ years in the industry and active licensing.