Remote Operations Supervisor – Commercial Lines Leader

Insurance Office of America; Bainbridge (GA); Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary & bonus

Health insurance

Paid holidays & vacation

401K with employer match

Career progression opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee day-to-day operations, and ensure service excellence. This role manages a book of business, develops staff, and ensures compliance with procedures.

The position emphasizes strong client service, data accuracy, and process optimization. The role supports remote work within the Southeastern US with on-site exceptions and a focus on leadership, coaching, and policy

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Recruitment, onboarding and staff development.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, and renewals.
• Analyze performance data and take action to improve service levels.

Skills

Analytical skills

Problem-solving

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee day-to-day operations, and ensure service excellence. This role manages a book of business, develops staff, and ensures compliance with procedures.

The position emphasizes strong client service, data accuracy, and process optimization. The role supports remote work within the Southeastern US with on-site exceptions and a focus on leadership, coaching, and policy