Remote Operations Supervisor - Commercial Lines

Insurance Office of America; Melbourne (FL); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee service delivery, and ensure policy administration and renewals are executed effectively. The role emphasizes building client relationships and ensuring compliance with processes.

The position supports a remote work mode for the Southeastern US with on-site needs in Longwood, FL as required, offering competitive compensation and benefits.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designations preferred.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Support staff development and succession planning.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, claims support and documentation.

Skills

Customer service

Analytical skills

Team leadership

Communication

MS Office proficiency

Education

Active insurance license

High School Diploma

Professional designations preferred

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee service delivery, and ensure policy administration and renewals are executed effectively. The role emphasizes building client relationships and ensuring compliance with processes.

The position supports a remote work mode for the Southeastern US with on-site needs in Longwood, FL as required, offering competitive compensation and benefits.