Remote Operations Supervisor – Commercial Lines

Insurance Office of America; Angel Run (FL); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career options

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence across a regional book of business.

The role focuses on daily operations, policy administration accuracy, renewals, and new business processes, with a remote-friendly setup for the Southeast region. Ideal candidates have 5+ years in insurance brokerage, active licensing, and strong communication and coaching abilities.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.

Responsibilities

• Lead Account Management staff and coach.
• Monitor productivity, quality, and service standards.
• Ensure HR policies compliance and onboarding.
• Manage an assigned book of business and renewals.
• Support client relationships and service needs.

Skills

Insurance knowledge

Client needs

Active licensing

MS Office

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management and drive service excellence across a regional book of business.

The role focuses on daily operations, policy administration accuracy, renewals, and new business processes, with a remote-friendly setup for the Southeast region. Ideal candidates have 5+ years in insurance brokerage, active licensing, and strong communication and coaching abilities.