Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Fort Lauderdale (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sick tax

401K with employer match

Professional growth and career Prog.

Respectful culture and work/family–lif

Community service commitment

Supportive teammates and a rewarding工作

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management in a Florida branch.

The role drives performance, ensures process compliance, and strengthens operational efficiency while handling a book of business. You will mentor staff, manage on-boarding, oversee renewal and new business activity, and serve as a senior resource for complex client service needs.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Insurance knowledge

Active licensing

MS Office Proficiency

Customer service skills

Communication skills

Multitasking

Organizational skills

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management in a Florida branch.

The role drives performance, ensures process compliance, and strengthens operational efficiency while handling a book of business. You will mentor staff, manage on-boarding, oversee renewal and new business activity, and serve as a senior resource for complex client service needs.