Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Kerrville (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus poten t

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, guide performance, ensure process compliance, and manage an assigned book of business.

Ideal candidates have 10+ years in the industry or 7+ years in sales/relationship roles, active licensing, and strong analytical and customer service skills. The position offers competitive salary, company-paid health insurance, 401K, and career progression.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policy compliance and participate in hiring and onboarding.
• Manage an assigned book of business and support renewals.
• Deliver evaluations and maintain transparent communication with leadership.

Skills

Leadership

Communication

Customer service

Data analysis

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, guide performance, ensure process compliance, and manage an assigned book of business.

Ideal candidates have 10+ years in the industry or 7+ years in sales/relationship roles, active licensing, and strong analytical and customer service skills. The position offers competitive salary, company-paid health insurance, 401K, and career progression.