Remote Operations Supervisor — Commercial Lines

Insurance Office Of America, Inc.; Lockhart (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Respectful culture and work-life BAL

Community service commitment

Supportive teammates

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff and drive service excellence. The role focuses on coaching teams, ensuring compliant processes, and optimizing operational efficiency across a remote/hybrid environment.

Ideal candidates have extensive insurance industry experience, active licensing, and strong communication, analytical and leadership abilities. IOA offers competitive compensation and health benefits.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Active licensing required
• Thorough knowledge of insurance brokerage and client needs
• Professional designations preferred

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Develop future branch operations leaders and succession plans.
• Manage an assigned book of business and client relationships.
• Lead or support renewal and new business processes, policy administration, billing, and documentation.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff and drive service excellence. The role focuses on coaching teams, ensuring compliant processes, and optimizing operational efficiency across a remote/hybrid environment.

Ideal candidates have extensive insurance industry experience, active licensing, and strong communication, analytical and leadership abilities. IOA offers competitive compensation and health benefits.