Remote Operations Supervisor, Commercial Insurance

Insurance Office Of America, Inc.; Selma (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sick时间

401K with employer match

Professional growth and career growth

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and rewarding工作环境

Job summary

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead the Account Management team, ensure service excellence, and manage an assigned book of business. The role blends strategic staff leadership with hands-on client service and policy administration.

The position supports a remote work model with Florida-based residency requirements and occasional on-site collaboration, offering competitive pay and strong growth opportunities within IOA.

Qualifications

• Over 10 years in insurance or 7+ years in sales/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• MS Office proficiency (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead and coach Account Management staff and provide guidance.
• Support ongoing staff training and development.
• Develop future branch operations leaders and succession plans.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead renewal and new business processes end-to-end.
• Deliver exceptional service and proactively anticipate client needs.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business and client relationships.

Skills

Leadership

Relationship management

Analytical skills

Communication

Customer service

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead the Account Management team, ensure service excellence, and manage an assigned book of business. The role blends strategic staff leadership with hands-on client service and policy administration.

The position supports a remote work model with Florida-based residency requirements and occasional on-site collaboration, offering competitive pay and strong growth opportunities within IOA.