Remote Operations Supervisor, Commercial Insurance

Insurance Office Of America; Longwood (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company‑paid health insurance

401K with employer match

Paid holidays

Career progression

Work-life balance

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee service delivery, and drive operational efficiency. This remote role supports a Southeastern US footprint with a Longwood, FL location for reference and hybrid onsite needs.

The ideal candidate has 5+ years in the industry or 7+ years in related relationships roles, with an active license and strong analytics.

Qualifications

• 5+ years in insurance industry, or 7+ years in sales/relationship mgmt.
• Active insurance license required.
• Professional designations preferred.

Responsibilities

• Lead Account Management staff and coach them.
• Oversee policy administration, placement, billing, and claims support.
• Manage an assigned book of business and support renewals.
• Monitor performance data and drive process improvements.
• Ensure HR policies are followed and onboarding is executed.

Skills

Analytical thinking

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee service delivery, and drive operational efficiency. This remote role supports a Southeastern US footprint with a Longwood, FL location for reference and hybrid onsite needs.

The ideal candidate has 5+ years in the industry or 7+ years in related relationships roles, with an active license and strong analytics.