Remote Operations Supervisor, Commercial Insurance

Insurance Office of America; Pompano Beach (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K match

Career growth

Work-life balance

Community service

Team environment

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team at the Longwood, FL branch. You will drive performance, ensure process compliance, and manage an assigned book of business in a remote-friendly, hybrid setup.

Ideal candidates bring 5+ years in insurance brokerage or 7+ years related sales/relationship management, active licensing, and strong analytical and communication skills.

Qualifications

• Thorough knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and improve engagement.
• Stay updated on company policies and procedures.

Skills

Insurance knowledge

Client relationship

Active licensing

Analytical thinking

Communication skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team at the Longwood, FL branch. You will drive performance, ensure process compliance, and manage an assigned book of business in a remote-friendly, hybrid setup.

Ideal candidates bring 5+ years in insurance brokerage or 7+ years related sales/relationship management, active licensing, and strong analytical and communication skills.