Remote Operations Lead — Commercial Insurance

Insurance Office of America; Panama City (FL); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to oversee Account Management staff in a remote-capable role centered in the Southeastern US, with proximity to Longwood, FL. You will drive performance, compliance, and service excellence while managing an assigned book of business.

The ideal candidate has 5+ years in insurance or related fields, active licensing, and strong leadership and analytical abilities to support client renewals and service needs.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Monitor performance standards and maintain service excellence across the account management team.
• Lead and coach assigned staff, ensuring compliance with HR policies and processes.
• Collaborate on recruitment, onboarding, and staff development.
• Develop future branch operations leaders and manage an assigned book of business.
• Provide subject-matter expertise for coverage and service questions and support renewals.

Skills

Industry experience

Sales

Marketing

Relationship management

Analytical skills

Customer service

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to oversee Account Management staff in a remote-capable role centered in the Southeastern US, with proximity to Longwood, FL. You will drive performance, compliance, and service excellence while managing an assigned book of business.

The ideal candidate has 5+ years in insurance or related fields, active licensing, and strong leadership and analytical abilities to support client renewals and service needs.