Remote Operations Supervisor, Commercial Insurance

Insurance Office of America; Ann Arbor (MI); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines who will lead Account Management staff, ensure service excellence, and manage a book of business. The role emphasizes process discipline, data integrity, and strong client relationships across remote operations with some onsite needs in the Southeast.

Ideal candidates bring 5+ years of industry experience or 7+ years in related fields, active licensing, and a track record in analytics, training, and

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes compliance.
• Participate in hiring, interviewing and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and anticipate client needs.
• Promote IOA values and engagement.
• Stay updated on company policies and procedures.

Skills

Analytical skills

Problem solving

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Excel

Outlook

Word

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines who will lead Account Management staff, ensure service excellence, and manage a book of business. The role emphasizes process discipline, data integrity, and strong client relationships across remote operations with some onsite needs in the Southeast.

Ideal candidates bring 5+ years of industry experience or 7+ years in related fields, active licensing, and a track record in analytics, training, and