Remote Operations & Projects Lead — Onboarding & Programs

Nelnet; Columbus (NE); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

HSA

FSA

Paid time off

401K

Student loan repayment

Life insurance

AD&D insurance

Employee assistance program

Employee stock purchase plan

Tuition reimbursement

Incentive pay

Short-term disability

Wellness program

Job summary

Nelnet is seeking an organized Operations Analyst and Project Lead to manage programs and oversee client onboarding in a remote, full-time capacity. You will plan, execute, monitor, and optimize initiatives while coordinating with stakeholders to ensure timely results and client satisfaction.

The role requires a bachelor’s degree in business or equivalent experience, plus 2 years in related fields and familiarity with FACTS systems and CRM tools.

Qualifications

• Bachelor’s Degree in business-related field or equivalent experience.
• 2 years of experience in related field or commensurate education.
• 2 years of experience working within FACTS operating systems.
• CRM software experience preferred.

Responsibilities

• Program Planning and Execution: Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines.
• Program Monitoring: Track program progress and performance, ensuring that milestones are achieved on time and any issues are addressed promptly.
• Stakeholder Collaboration: Work closely with team members, managers, and external partners to ensure successful program delivery and client satisfaction.
• Budget Management: Manage program budgets by tracking expenses and ensuring cost-effectiveness throughout each project or initiative.
• Reporting: Prepare and present regular reports on program status, outcomes, and areas for improvement to leadership and stakeholders.
• Client Orientation & Training: Conduct orientation sessions and organize training for new clients, introducing them to the company’s services, policies, and procedures for a clear and positive onboarding experience.
• Onboarding Documentation & Support: Prepare and maintain comprehensive onboarding materials (checklists, training guides, client handbooks) and provide ongoing support to new clients, addressing questions and concerns during their initial engagement.
• Feedback and Improvement: Gather feedback from new clients and incorporate their suggestions to continuously improve the onboarding process and enhance program effectiveness.

Skills

Program planning

Program monitoring

Stakeholder collaboration

Budget management

Reporting

Client orientation

Onboarding documentation

Feedback & improvement

Excel proficiency

AI & technology knowledge

Education

Bachelor's degree in business

Tools

CRM software

FACTS operating systems

Job description

Nelnet is seeking an organized Operations Analyst and Project Lead to manage programs and oversee client onboarding in a remote, full-time capacity. You will plan, execute, monitor, and optimize initiatives while coordinating with stakeholders to ensure timely results and client satisfaction.

The role requires a bachelor’s degree in business or equivalent experience, plus 2 years in related fields and familiarity with FACTS systems and CRM tools.