Remote Operations Analyst & Project Lead - Onboarding

Nelnet; Juneau (AK); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

Time off

401K

Student loan repayment

Life insurance

AD&D

Employee assistance program

ESOP

Tuition reimbursement

Performance-based incentive pay

Disability (short/long-term)

Wellness program

Job summary

Nelnet is seeking a highly organized Operations Analyst and Project Lead for a remote, full‑time role. You will plan and execute programs, onboard new clients, track metrics in Excel, and report outcomes to leadership.

The ideal candidate has a Bachelor’s degree in business or related field, at least 2 years in a similar role, and experience with FACTS operating systems or CRM software. Strong communication and project management skills are essential.

Qualifications

• Bachelor’s Degree in business-related field or equivalent experience.
• 2 years of experience in related field or commensurate education.
• 2 years of experience working within FACTS operating systems.
• CRM software experience preferred.

Responsibilities

• Program Planning and Execution: Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines.
• Program Monitoring: Track program progress and performance, ensuring that milestones are achieved on time and any issues are addressed promptly.
• Stakeholder Collaboration: Work closely with team members, managers, and external partners to ensure successful program delivery and client satisfaction.
• Budget Management: Manage program budgets by tracking expenses and ensuring cost-effectiveness throughout each project or initiative.
• Reporting: Prepare and present regular reports on program status, outcomes, and areas for improvement to leadership and stakeholders.
• Client Orientation & Training: Conduct orientation sessions and organize training for new clients, introducing them to the company’s services, policies, and procedures for a clear and positive onboarding experience.
• Onboarding Documentation & Support: Prepare and maintain comprehensive onboarding materials (checklists, training guides, client handbooks) and provide ongoing support to new clients, addressing questions and concerns during their initial engagement.
• Feedback and Improvement: Gather feedback from new clients and incorporate their suggestions to continuously improve the onboarding process and enhance program effectiveness.

Job description

Nelnet is seeking a highly organized Operations Analyst and Project Lead for a remote, full‑time role. You will plan and execute programs, onboard new clients, track metrics in Excel, and report outcomes to leadership.

The ideal candidate has a Bachelor’s degree in business or related field, at least 2 years in a similar role, and experience with FACTS operating systems or CRM software. Strong communication and project management skills are essential.