Remote Operations Analyst & Projects Lead

Nelnet; Omaha (NE); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA and FSA

401K and student loan repayment

Life insurance & AD&D

Employee assistance program

Stock purchase program

Tuition reimbursement

Wellness program

Job summary

Nelnet is seeking an Operations Analyst and Project Lead to manage programs and oversee onboarding for new clients. The role blends project leadership with client orientation, requiring strong communication and Excel skills to track metrics and onboarding data.

Ideal candidates will have a Bachelor's in business, 2 years in related fields, and experience with FACTS systems and CRM software. This remote, full-time role offers a comprehensive benefits package and opportunities to drive program

Qualifications

• Bachelor’s degree in business-related field or equivalent experience.
• 2 years of experience in related field or commensurate education.
• 2 years of experience working within FACTS operating systems.
• CRM software experience preferred.

Responsibilities

• Program Planning and Execution: Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines.
• Program Monitoring: Track program progress and performance, ensuring that milestones are achieved on time and any issues are addressed promptly.
• Stakeholder Collaboration: Work closely with team members, managers, and external partners to ensure successful program delivery and client satisfaction.
• Budget Management: Manage program budgets by tracking expenses and ensuring cost-effectiveness throughout each project or initiative.
• Reporting: Prepare and present regular reports on program status, outcomes, and areas for improvement to leadership and stakeholders.
• Client Orientation & Training: Conduct orientation sessions and organize training for new clients, introducing them to the company’s services, policies, and procedures for a clear and positive onboarding experience.
• Onboarding Documentation & Support: Prepare and maintain comprehensive onboarding materials (checklists, training guides, client handbooks) and provide ongoing support to new clients, addressing questions and concerns during their initial engagement.
• Feedback and Improvement: Gather feedback from new clients and incorporate their suggestions to continuously improve the onboarding process and enhance program effectiveness.

Skills

Communication

Excel proficiency

Attention to detail

Project management

Independent & collaborative

Fast learner

AI/tech knowledge

Verbal & written

Education

Bachelor's degree in business

Tools

FACTS operating systems

CRM software

Job description

Nelnet is seeking an Operations Analyst and Project Lead to manage programs and oversee onboarding for new clients. The role blends project leadership with client orientation, requiring strong communication and Excel skills to track metrics and onboarding data.

Ideal candidates will have a Bachelor's in business, 2 years in related fields, and experience with FACTS systems and CRM software. This remote, full-time role offers a comprehensive benefits package and opportunities to drive program