Remote Operations & Onboarding Project Lead

Nelnet; Cheyenne (WY); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA and FSA

401K/student loan repayment

Life insurance & AD&D

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Wellness program

Job summary

Nelnet is seeking an organized Operations Analyst and Project Lead for a remote, full-time role. You will plan and oversee programs, manage onboarding of new clients, coordinate with stakeholders, and report on progress.

Strong Excel skills and excellent communication are essential to track metrics and guide projects from initiation to completion. You will balance independent work with collaboration, ensure timely delivery, and contribute to process improvements while supporting a growing client

Qualifications

• Bachelor’s degree in business-related field or equivalent experience.
• 2 years of experience in related field or commensurate education.
• CRM software experience preferred.

Responsibilities

• Program Planning and Execution: Develop, implement, and oversee various programs and initiatives to meet defined objectives and deadlines.
• Program Monitoring: Track program progress and performance, ensuring milestones are achieved on time and any issues are addressed promptly.
• Stakeholder Collaboration: Work closely with team members, managers, and external partners to ensure successful program delivery and client satisfaction.
• Budget Management: Manage program budgets by tracking expenses and ensuring cost-effectiveness throughout each project or initiative.
• Reporting: Prepare and present regular reports on program status, outcomes, and areas for improvement to leadership and stakeholders.
• Client Orientation & Training: Conduct orientation sessions and organize training for new clients, introducing them to the company’s services, policies, and procedures for a clear and positive onboarding experience.
• Onboarding Documentation & Support: Prepare and maintain comprehensive onboarding materials and provide ongoing support to new clients.
• Feedback and Improvement: Gather feedback from new clients and incorporate their suggestions to continuously improve the onboarding process.

Skills

Program management

Onboarding

Excel

Communication skills

Project coordination

Stakeholder mgmt

CRM software

Adaptability

Education

Bachelor’s Degree in business-related field

Tools

FACTS OS

Job description

Nelnet is seeking an organized Operations Analyst and Project Lead for a remote, full-time role. You will plan and oversee programs, manage onboarding of new clients, coordinate with stakeholders, and report on progress.

Strong Excel skills and excellent communication are essential to track metrics and guide projects from initiation to completion. You will balance independent work with collaboration, ensure timely delivery, and contribute to process improvements while supporting a growing client