Remote Operations Leader – Commercial Lines

Insurance Office Of America, Inc.; Winter Park (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Respectful culture

Job summary

Insurance Office of America (IOA) seeks an Operations Supervisor for Commercial Lines. Remote work is available for Florida residents with Florida experience, with onsite support in Longwood, FL as needed.

The role leads Account Management, ensuring service excellence, process adherence, and staff development within a branch book of business. The ideal candidate has 10+ years in insurance or 7+ years in sales/relationship roles, active licenses, and strong analytical and leadership skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Leadership

Customer service

Analytical thinking

Decision making

Team coaching

Education

Active insurance licenses

High School Diploma

Professional designations preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) seeks an Operations Supervisor for Commercial Lines. Remote work is available for Florida residents with Florida experience, with onsite support in Longwood, FL as needed.

The role leads Account Management, ensuring service excellence, process adherence, and staff development within a branch book of business. The ideal candidate has 10+ years in insurance or 7+ years in sales/relationship roles, active licenses, and strong analytical and leadership skills.