Remote Operations Leader - Commercial Insurance

Insurance Office Of America; Fort Lauderdale (FL); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and leave

401K with employer match

Career growth opportunities

Work-life balance culture

Community service program

Supportive teammates

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, drive service excellence, and oversee a defined book of business within a remote/Southeast US model.

The role emphasizes coaching, process discipline, data integrity, renewal and new business support, and collaboration with leadership to sustain branch performance and client satisfaction.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Active insurance license is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor performance standards and service quality.
• Lead and coach Account Management staff.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Manage a book of business and renewals.
• Ensure HR policies and processes are followed.
• Participate in hiring, interviewing, and onboarding.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, drive service excellence, and oversee a defined book of business within a remote/Southeast US model.

The role emphasizes coaching, process discipline, data integrity, renewal and new business support, and collaboration with leadership to sustain branch performance and client satisfaction.