Remote Operations Supervisor – Commercial Lines

Insurance Office Of America; Fairfield (AL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and oversee a branch book of business. You will ensure policy administration, placement, billing, claims support, and renewals are executed with excellence.

Ideal candidates bring 5+ years in insurance brokerage, strong leadership, and a focus on process improvement. This role offers remote/hybrid work options in the Southeastern US and a pathway to senior operations leadership.

Qualifications

• 5+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and improve engagement.
• Stay updated on company policies and procedures.

Skills

Customer service

Communication

Multitasking

Organizational skills

Analytical skills

Problem-solving

Decision-making

Education

High School Diploma or equivalent

Active professional license

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and oversee a branch book of business. You will ensure policy administration, placement, billing, claims support, and renewals are executed with excellence.

Ideal candidates bring 5+ years in insurance brokerage, strong leadership, and a focus on process improvement. This role offers remote/hybrid work options in the Southeastern US and a pathway to senior operations leadership.