Remote Operations Leader — Commercial Insurance

Insurance Office Of America; Gautier (MS); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management at the branch, ensuring service excellence and adherence to processes. You will mentor staff, manage an assigned book of business, and act as a senior resource for complex client service needs.

The role requires 5+ years in insurance operations, an active license, and strong analytical abilities. Hybrid onsite work may be required, with a remote option for Southeastern US locations.

Qualifications

• 5+ years in insurance operations or related leadership roles.
• Active insurance license required.
• Professional designations preferred.
• Strong analytical and decision-making abilities.
• Excellent communication and multitasking skills.

Responsibilities

• Oversee daily operations and day-to-day direction of Account Management staff.
• Ensure compliance with policies and processes across the branch.
• Support staff development and performance coaching.
• Assist in recruitment, onboarding and workforce planning.
• Monitor performance data and drive service excellence.
• Maintain accurate data across agency and carrier systems.

Skills

Leadership

Customer service

Communication

MS Office

Analytical skills

Education

High School Diploma

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management at the branch, ensuring service excellence and adherence to processes. You will mentor staff, manage an assigned book of business, and act as a senior resource for complex client service needs.

The role requires 5+ years in insurance operations, an active license, and strong analytical abilities. Hybrid onsite work may be required, with a remote option for Southeastern US locations.