Remote Operations Leader - Commercial Insurance

Insurance Office of America; Key West (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and time off

401K with employer match

Career growth opportunities

Respectful culture

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team, oversee day-to-day operations, and ensure compliance with policies while delivering exceptional client service.

The role requires 5+ years in insurance brokerage or related leadership, active licenses, and strong analytical and communication skills. It offers remote work with some onsite needs in the Southeast, competitive pay, health benefits, and growth opportunities.

Qualifications

• Minimum 5 years in insurance brokerage or 7 years in sales/relationship roles.
• Active license(s) required; professional designations are a plus.
• Strong analytical, problem-solving, and decision-making abilities.

Responsibilities

• Lead Account Management staff and ensure service excellence.
• Monitor productivity, quality, and compliance with processes.
• Support staff development and succession planning.
• Oversee client relationships, renewals, and service needs.
• Balance workloads and manage policies, billing, and claims support.
• Maintain accurate data across agency and carrier systems.

Skills

Industry experience

Licensing active

Client needs knowledge

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Designations preferred

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the branch's Account Management team, oversee day-to-day operations, and ensure compliance with policies while delivering exceptional client service.

The role requires 5+ years in insurance brokerage or related leadership, active licenses, and strong analytical and communication skills. It offers remote work with some onsite needs in the Southeast, competitive pay, health benefits, and growth opportunities.