Remote Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Norcross (GA); Híbrido; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health insurance

401K with employer match

Career growth and progression

Work-life balance

Descripción de la vacante

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and oversee day-to-day branch operations. The role focuses on maintaining service excellence, driving compliance, and strengthening operational efficiency while managing an assigned book of business.

Ideal candidates bring 10+ years in insurance or related fields, active licensing, and strong skills in leadership, communication, and analysis.

Formación

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsabilidades

• Lead Account Management staff and coach team.
• Monitor productivity, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Participate in hiring, interviewing, and onboarding.

Conocimientos

Team leadership

Customer service

Communication

Analytical thinking

Educación

High School Diploma

Herramientas

MS Office

Descripción del empleo

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and oversee day-to-day branch operations. The role focuses on maintaining service excellence, driving compliance, and strengthening operational efficiency while managing an assigned book of business.

Ideal candidates bring 10+ years in insurance or related fields, active licensing, and strong skills in leadership, communication, and analysis.