Remote Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Moultrie (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Supportive teammates

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team, ensure service excellence, and drive efficient operations at a regional level. The role focuses on supervising staff, enforcing processes, and expanding the book of business.

The ideal candidate has deep insurance brokerage knowledge, active licenses, and strong analytical, communication, and leadership skills to empower a high-performing branch.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in recruitment, interviewing, and onboarding.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Manage client relationships and support renewals and service needs.

Skills

Insurance industry exp

Active licensing

Customer service

MS Office

Analytical skills

Communication

Multitasking

Organizational skills

Education

High School Diploma

Professional designations preferred

Tools

MS Office

CRM software

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead the Account Management team, ensure service excellence, and drive efficient operations at a regional level. The role focuses on supervising staff, enforcing processes, and expanding the book of business.

The ideal candidate has deep insurance brokerage knowledge, active licenses, and strong analytical, communication, and leadership skills to empower a high-performing branch.