Remote Operations Leader – Commercial Lines

Insurance Office Of America, Inc.; Weatherford (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary & bonus

Health insurance

Paid time off

401K with match

Career growth

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day branch operations.

The role focuses on coaching staff, ensuring process compliance, and delivering service excellence for a managed book of business. The ideal candidate has extensive insurance brokerage experience, active licensing, and strong analytical and interpersonal skills.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing, or relationship management
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day branch operations.

The role focuses on coaching staff, ensuring process compliance, and delivering service excellence for a managed book of business. The ideal candidate has extensive insurance brokerage experience, active licensing, and strong analytical and interpersonal skills.